From Employee Experience to Human Experience

Recently, Deloitte published a very comprehensive report (2019) on human resources trends. “From Employee Experience to Human Experience” section reveals, striking findings of employee experience design.

In the report, “employee experience” issue have been taken one step further and Deloitte drew attention to the importance of designing “human experience.” The proposed conceptual framework on this topic is as follows:

1. The human resources community created the concept of “Employee Experience,” inspired by the “Customer Experience” of marketing. However, the expectations of the customer and the employee from the organization are different, so it is insufficient to design the employee experience from a customer experience perspective
2. For this reason, “Employee Experience” should evolve into “Human Experience,” and experience design should be made person-oriented based on the needs of the individual.
3. According to the research results, parallel to the IBM Smarter Workforce research, employees are looking for meaning in their jobs. The employee experience should be designed so that people find the “meaning” they seek in their work.

Ceyla Durgun Akdağ

References

IBM Smarter Workforce Institute, The Employee Experience Index around the globe, How countries measure up and create human workplaces

Deloitte Insights, Leading the Social Enterprise: Reinvent with a human focus, 2019 Deloitte Global Human Capital Trends